Yes, Customer can cancel his/her order by calling us on our helpline number but customer has to call within 30minutes after placing the order for cancellation.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Saturday will receive a reply the following Monday, but possibly sooner.

We offer comprehensive shipping services across all regions of the country, ensuring prompt delivery to your location. For customers in Purnia, Bihar, we are pleased to provide same-day delivery. To qualify for same-day delivery in Purnia, please place your order before the designated cutoff time. For further details on shipping options and delivery times, please contact our customer support team.

Delivery times vary based on your location and the shipping method selected. Generally, standard shipping takes [4] to [6] business days. For expedited shipping options, please refer to the available choices at checkout.

For customers in Purnia, Bihar, we offer same-day delivery if your order is placed before [cutoff time]. To get an estimated delivery time for your specific location, please enter your zip code into our shipping calculator on the checkout page or at product page.

If you have any questions or need more detailed information, our customer support team is here to help.

We accept returns and exchanges for sarees and bangles only. You can easily manage returns and exchanges through your PantryRush account by following these steps:

1. Check Eligibility: Confirm that your item is from our saree or bangles categories and is eligible for return or exchange. Requests must be made within [5] days of receiving your order.

2. Review the Return Policy: For detailed information on our return and exchange policies, please see our Return Policy.

3. Log in to Your Pantryrush Account:

Go to Pantryrush Login and sign in to your account.

Navigate to the “Orders” section and locate the order containing the item you wish to return or exchange.

4. Request Return or Exchange:

Select the item you want to return or exchange.

Choose whether you want a refund or store credit. If opting for store credit, it will be issued immediately once we process your return.

Follow the on-screen instructions to submit your return or exchange request.

5. Prepare Your Item:

Ensure the item is in its original, unused condition and packaging. Include all accessories, tags, and labels.

6. Ship the Item:

Pack the item securely and include any provided return labels or documentation.

Send the package to the address provided in your return request instructions. Note that you are responsible for return shipping costs unless the return is due to an error on our part.

7. Track Your Return:

Keep the tracking number from your shipment for your records and to monitor the return status.

8. Refund or Exchange Processing:

Refund: Once we receive and inspect your returned item, a refund will be processed to your original payment method. Please allow 5 to 7 business days for the refund to appear in your account.

Store Credit: If you opted for store credit, it will be issued immediately upon processing your return. You can use this credit for future purchases.

Need further assistance? If you have any questions or need help with the return or exchange process, contact our Customer Service team at info@pantryrush.com or 7091215557. We’re here to assist you!

Once your return is processed, the time it takes to receive your refund depends on the method you choose and your payment provider. Here’s a breakdown:

1. Refund to Original Payment Method:

Processing Time: After we receive and inspect your returned item, the refund will be processed within [2] business days.

Payment Provider Time: Once processed, it may take an additional 5 to 7 business days for the refund to appear in your account, depending on your payment provider's processing times. This can vary based on your bank or credit card issuer.

2. Store Credit:

Immediate Issuance: If you opted for store credit, it will be issued to your PantryRush account as soon as we process your return. You can use this credit immediately for future purchases.

Need more help? If you have any questions about your refund status or need further assistance, contact our Customer Service team at info@pantryrush.com or 7091215557. We’re here to help!